Position Summary: This is a high-level leadership position requiring strategic oversight, team coordination, and operational excellence. The person in this role must think like a systems architect, lead like a coach, and execute like a project manager. The Ministry Operations Coordinator is the administrative backbone and systems steward of theCHURCH. This high-impact, high-trust role combines operational coordination, communications oversight, and volunteer systems management to ensure our ministries function with clarity, consistency, and excellence.
Reports To: Lakeside Campus Pastor
Areas of Responsibility This role leads teams of volunteers, which the Ministry Operations Coordinator is responsible for recruiting, training, and equipping. Each team focuses on a core function necessary for the health and clarity of campus operations and communication.
1. Communications Team
Manage centralized intake for phones, email, app, and social media messages.
Ensure all inquiries are acknowledged in a timely manner and routed appropriately.
Maintain expert-level oversight of App and website content.
Create or curate artwork for flyers, posters, banners, and other visual communication needs.
Manage Sunday slides, lobby signage, event promotions, and internal announcements.
Lead communications through social media platforms and newsletters.
2. Admin & Operations Team
Maintain a consistent on-site presence during office hours to answer phones, greet visitors, and route inquiries.
Serve as the primary intake point for all information requests, ensuring clear and timely routing.
Maintain updated directories and staff info boards.
Participate in church-wide training and leadership meetings.
Respond to communication directed to leadership when appropriate.
Oversee building key inventory or access control.
Execute printing and signage for events.
Lead a procurement and purchasing team to support campus and ministry needs.
3. People Managment & Systems Team
Serve as the subject matter expert for all modules.
Standardize usage, permissions, and data entry; oversee workflows and provide routine audits.
Train staff and volunteers in people management systems, ensuring it's clean, efficient, and aligned with ministry goals.
Support and maintain systems that reinforce theCHURCH’s Pathway to discipleship.
Maintain and manage Google Drive.
Demonstrate a willingness to learn and implement AI solutions to improve efficiency and service.
4. Events & Guest Experience Team
Provide logistical and administrative support for church-wide events.
Coordinate procurement and volunteer support for special initiatives.
Support funeral and wedding coordination with scheduling and communication.
Provide support for Sunday morning guest experience.
Document processes to prepare for multi-campus consistency.
Education and Experience
Must have a passion for building and managing teams and cultivating strong relationships.
Able to clearly communicate vision and inspire others to pursue it with unity and purpose.
Minimum of 6 months regular attendance at theCHURCH prior to employment.
Committed follower of Jesus Christ and a covenant partner of theCHURCH (or a willingness to become a covenant partner).
Alignment with theCHURCH’s Mission, Vision, DNA, and Core Beliefs.
Demonstrated administrative experience in a church, nonprofit, or office environment preferred.
Must be a self-motivated problem solver—someone who will dig in, figure things out, and get the job done.
Demonstrates a strong willingness to learn, embrace technology, and improve systems continuously.
Experience managing systems, coordinating volunteers, or handling multi-channel communications is preferred.
Important Skills / Personal Traits
Highly organized and detail-oriented
Relationally intelligent and clear communicator
Strong systems thinker with problem-solving abilities
Capable of handling confidential information with discretion
Self-starter comfortable serving from the middle with initiative, humility, and clarity
Willingness to embrace and learn new technology
Time Commitment: 40 hours/week, including regular Sunday morning presence; flexibility required for occasional evening/weekend events.
Win Statement: You win when staff stay in their ministry lanes, volunteers feel equipped and appreciated, systems hum with excellence, and theCHURCH grows in unity and readiness for what’s next.
